Shipping policy

UK Delivery Policy

All standard UK orders are processed and dispatched within 1 to 2 business days (excluding weekends and bank holidays).

You will receive a tracking confirmation email once your order has been packed and handed over to the courier.

Shipping Rates & Delivery Estimates

Shipping costs for your order will be calculated and displayed at checkout based on the total weight and size of your items.

Courier Tracking

All domestic shipments are sent via tracked and signed services. Once your item has dispatched, your email notification will include a direct tracking link so you can follow your package’s journey to your door.

Delivery Issues, Damaged Goods, or Lost Parcels

Missing Packages: If your tracking indicates the parcel has been delivered but you haven't received it, please check with household members or neighbors first. If it's still missing after 48 hours, contact us with your order number.

Damaged Items: In the rare event that your hardware or components arrive damaged, please contact us within 48 hours of delivery at sales@onyx4x4.co.uk with your order number and photos of the item and original packaging so we can arrange a prompt replacement.

 

International Orders & Import Charges

All international orders (including shipments to the EU and Europe) are shipped Delivered Duty Unpaid (DDU / DAP).

Product prices and shipping fees paid at checkout do not include foreign import VAT, customs duties, or local carrier clearance fees. 

The buyer is strictly responsible for paying all applicable import VAT, customs duties, and local handling fees assessed by customs or the carrier (such as Deutsche Post, DHL, or Parcelforce) upon delivery or collection.

If a parcel is refused by the recipient due to unpaid import charges, return shipping costs and administrative fees may be deducted from any applicable refund.